Privacy Policy

24HR Plumber London ("we", "us", "our") operates the website at 24hrplumber.london — an online directory connecting homeowners and businesses in London with verified plumbing and gas fitting tradespeople.

We are the data controller for the personal information collected through this website. If you have any questions about how we handle your data, contact us at [email protected].

We collect information in the following ways:

• Information you give us — name, email address, phone number, trade details, and password when you register as a member or submit a lead enquiry.
• Payment information — when you subscribe, payment is processed by Stripe. We do not store your card details; Stripe handles all payment data under their own privacy policy.
• Usage data — pages visited, search queries, browser type, IP address, and referring URLs, collected automatically when you use the site.
• Communications — any messages you send us via email or our contact form.

We use the information we collect to:

• Create and manage your member account and directory listing.
• Process subscription payments and send billing-related communications.
• Connect homeowners with tradespeople through the directory.
• Send service updates, approval notifications, and account-related emails.
• Improve the website, diagnose technical issues, and analyse usage trends.
• Comply with legal obligations and enforce our Terms of Use.

We will not sell, rent, or share your personal information with third parties for their own marketing purposes.

We process your personal data on the following legal bases:

• Contract — processing necessary to provide the membership service you have signed up for.
• Legitimate interests — improving the site, preventing fraud, and communicating service updates.
• Legal obligation — where we are required to process data to comply with UK law.
• Consent — where you have explicitly opted in (e.g. marketing emails, if applicable).

We use essential cookies to keep you logged in and maintain your session. We may also use analytics cookies (such as Google Analytics) to understand how visitors use the site. You can control cookie preferences through your browser settings. Continued use of the site without changing your settings indicates acceptance of our use of essential cookies.

We share data only with trusted third parties necessary to operate the service:

• Stripe — payment processing. Your card data is handled solely by Stripe.
• Email service providers — to send transactional emails (account confirmations, notifications).
• Analytics providers — aggregated, anonymised usage data only.
• Law enforcement or regulators — where required by law or to protect our legal rights.

We retain your account data for as long as your membership is active, plus a reasonable period afterwards in case of disputes or legal requirements (typically up to 6 years in line with UK limitation periods). You may request deletion of your account at any time by emailing [email protected]. Anonymised usage data may be retained indefinitely for analytics purposes.

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — request deletion of your personal data in certain circumstances.
• Restriction — ask us to limit how we process your data.
• Portability — receive your data in a structured, machine-readable format.
• Object — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, email us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Passwords are hashed and never stored in plain text. Payment data is handled exclusively by Stripe and never passes through our servers. However, no internet transmission is completely secure and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the site after changes are posted constitutes acceptance of the revised policy. For significant changes we will notify registered members by email.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected].